Case study

How CHT Architects strengthened its Emerging Leaders by powering up on self awareness, communication & resilience.

11 employees
over 9 weeks

Over 26% average participant increase in self awareness

NPS of 80

Client overview

Design-focused and multidisciplinary, CHT Architects offers services in architecture, urban design and interior design. Based in Melbourne, CHT Architects works across multiple sectors, including multi-residential, single residential, aged care, retirement living, health, commercial, institutional and hospitality. The Practice’s work consists of high-quality, distinctive buildings and spaces that complement modern Australian life and respond to the aspirations of those who occupy them. Established by Founder and Director David Carabott in 1999, CHT Architects now comprises over 100 passionate, creative professionals who are committed to listening to and understanding client needs.

Explore the case study

▶ The challenge

▶ The process

▶ Results at a glance

▶ Humans behind it

The challenge

Why did you come to Maxme, and how did you hear about its products/programs?

“We heard about Maxme through our industry network. After reviewing various options for soft skills training, Maxme's point of difference was its balance of face-to-face training supported by self guided online learning (Hodie app). This stood out as the best fit for our needs.”

What challenges were you seeking to proactively mitigate through this Maxme human skills program?

“We had a great group of skilled mid-level team members that were on the cusp of taking on leadership roles. Whilst they were technically proficient architects and designers, we noticed a gap when it came to the soft skills required to effectively lead teams, communicate with clients, and drive projects to success.
Building strong client relationships is crucial in our industry. Our employees need to excel not only in their technical roles, but in their ability to engage with clients, understand their needs, and provide exceptional service.”

How would you describe the human skills proficiency of your people before they started the Maxme program?

“Before our employees started the Maxme program, their human skills proficiency varied across the board. Some individuals had strong interpersonal and communication skills, while others were less adept in these areas.
Overall, our mid-level employees had a good foundation of technical skills but lacked confidence and proficiency in leadership, communication, conflict resolution, and resilience.
Our Maxme Emerging Leaders program was designed to bridge these skill gaps and enhance the human skills proficiency of our people, enabling them to take the next step in their careers and address the challenges identified.”

The process

Closely reviewing CHT’s brief, Maxme matched its Lead & Succeed program - a comprehensive 9 week course equipping individuals with the foremost skills required for personal and leadership excellence today, and into the future.

To optimise team connections and utilisation of CHT’s space, Maxme delivered workshops face-to-face at a fortnightly cadence from the client’s office. Maxme also customised the experience to ensure program learning engagement activities used CHT’s internal platform MS Teams.

Communicating key timelines and program deliverables well in advance, Maxme managed all onboarding for the client lead and participants.

The human skills education and training delivered to CHT spanned 9 learning modules over 9 weeks, through 4 workshops, virtual engagement activities and self-paced learning on Maxme’s Hodie app.

Results at a glance

This is a summary of change in participants’ confidence levels, abilities and behaviours relating to the high-level skill areas in the program.

Self Awareness Levels

Excellence Together (partner mini-quests)

Developing life skills (General mini-quests)

Client-approved extract from CHT Architects’ Human Skills Program - Emerging Leaders Final Program Report (FPR).

A Maxme FPR is prepared for every client on conclusion of the engagement and features:

Program results summary
Formal documentation of changes in participants’ confidence and ability in key areas relating to the program
Detailed breakdowns of levels of Hodie in-app engagement over the program topics
Recommendations for next steps.

The feedback

“The program structure was great. Content was broken down enough that it maintained your focus and kept us all engaged. It was a fantastic way to learn, and most of all, it was fun!”

“I’ve learned so much about myself and this has drastically improved my confidence in a professional sense, not to mention outside of work!”

“I'm most proud of the amount of content I've been able to absorb through doing this program. With taking in the information your team has provided, it has enabled me to dive deeper into the ‘why?’.”